A question is a good place to start
Contact Twinkle Tree Market
Contact Twinkle Tree Market for assistance with a product, an existing order, delivery, or a return. Whether you are choosing your next Christmas tree or checking the progress of a purchase, our team welcomes your questions.
Call or email us using the details below. If your enquiry concerns an existing purchase, please have your order number available so we can locate it more quickly.
Ballwin, MO 63011
Contact information
Get in Touch
Tell us what you need help with and include any details that explain your question. You are welcome to contact us before placing an order or after completing your purchase.
Ballwin, MO 63011
United States
What to Include in Your Message
- Your order number, if you have already made a purchase.
- The name and email address used when placing the order.
- The product name or a link to the relevant item.
- A short explanation of your question or the help you need.
Please protect your information: Do not send passwords or complete payment-card details by email.
Our business location
Located in Ballwin, Missouri, Delivering Worldwide
Twinkle Tree Market is located at 14660 Manchester Rd, Ballwin, MO 63011, United States. From our Missouri location, we serve customers throughout the United States and offer worldwide delivery.
If you have questions about delivery to your destination, let us know your country and the product you are considering. Our team will help you understand the available delivery options.
Planning a return? Please contact our support team before sending an item to this address. We will provide the correct return address and shipping instructions for your order.
Before and after your purchase
How Can We Help You?
Product Questions
Comparing tree sizes or checking lighting features? Send us the product name or link and tell us which dimensions, materials, or included accessories you would like us to clarify.
Orders and Delivery
For questions about an existing order, share your order number and explain what you need to know. This helps us identify your purchase and respond to your enquiry.
Returns and Transit Damage
Need to return an item or report a damaged delivery? Contact us with your order details so we can explain the process and arrange the appropriate next steps.
Transit-damaged orders
Has Your Order Arrived Damaged?
If an order is damaged in transit, you may choose a full refund or a replacement shipment. Email us as soon as you discover the problem and include your order details.
Photographs of the item and packaging, where possible, can help us understand what happened. Keep the item and its packaging until we explain the next steps. If a return is required, we will cover the return shipping cost.
Return assistance
Need to Request a Return?
You may request a return within 14 days of receiving your order. Items may be opened for inspection and should be returned in the condition in which they were received. We cover return shipping for eligible returns.
Original delivery charges are generally not refundable for ordinary returns, except where applicable law requires otherwise. Orders damaged in transit are handled under the separate terms described above.
Refunds for eligible returned items are issued within five days after inspection, subject to any earlier deadline required by applicable law.
Contact us before sending anything back so we can provide the correct return arrangements. Please review our Refund and Returns Policy for the complete conditions and information about your consumer rights.